Hello Lunians,
First, we want to sincerely apologize for the downtime and any inconvenience it may have caused.
What happened:
A backend validation check on the new Miracle Cubes—specifically one that controls how many rows can be selected—failed. Late last night, someone used the Fisherman Miracle Cube, which triggered the issue and brought the servers down.
A backend validation check on the new Miracle Cubes—specifically one that controls how many rows can be selected—failed. Late last night, someone used the Fisherman Miracle Cube, which triggered the issue and brought the servers down.
This morning at around 7:00 AM EST, we identified the problem and pushed a fix. Servers were back online at 8:21 AM EST.
Moving forward:
We are actively working on improving our communication and becoming more transparent about issues as they arise. After all, this game isn't anything without our players.
We are actively working on improving our communication and becoming more transparent about issues as they arise. After all, this game isn't anything without our players.
Compensation:
As a small token of our apology, if you’ve logged in on any character within the last 30 days, you’ll find a small perk in your mailbox:
As a small token of our apology, if you’ve logged in on any character within the last 30 days, you’ll find a small perk in your mailbox:
Thank you for your patience and understanding.
Lunia Team