Frequently asked questions

Launcher stuck at update

Run launcher as admin once, then whitelist the install folder in antivirus and retry.

I cannot log in

Reset password from login, confirm email verification, and check system time sync.

High ping in raids

Switch region in settings and avoid downloading updates while in party matchmaking.

How do rankings update?

Leaderboard refreshes every 10 minutes; weekly rewards lock at reset time.

Can I transfer platforms?

Cross-platform progression is planned; account linking is currently in development.

Where to report bugs?

Use Discord support and include screenshots, time, region, and steps to reproduce.